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I want to take a second to recognize the Manager (of store #0303 Of 798 North Navy Blvd, Pensacola Florida.) Gill. They have always treated me like family, and with the utmost respect. I've been coming to them for the last 2 years and I've NEVER had a problem with their service. There was however, one incident when I was there, that I would like to applaud Gill with. He was dealing with a disgruntled employee who nearly blew up 2 different engines in the same day (and was fixing to work on my car). Anyways, the guy was in a Prius. He came back literally 2 minutes after leaving with his engine smoking. Turns out I believe, he didn't get the oil cap back on properly. (Don't quote me on this, I'm not entirely sure) Anywhos, Gill was getting on to him and explaining what could have happened if the guy had gotten any further than he did. We after some back and forth, the guy quit on the spot. Gill handled it really professionally. And then the guy came back and tried to get physical with Gill. Where Gill almost let himself get carried away, he did the right thing and walked away. I have to applaud him for that. It takes a lot of guts to be the better guy in a situation like that, especially in a professional environment. He apologized profusely to me, to which I told him I understood and it wasn't his fault. I will always, always recommend this place over any other. They continue to take care of me everytime I go in there. No need to let one bad egg, ruin the rest! Gill and his new team are absolutely amazing.
Awesome group of guys! I really felt appreciated and smart about cars. THESE GUYS ROCKED!
I would like to recognize the manager and staff at the Lube Fast (Store # 0605) on 1672 East Main Street Prattville, Alabama. I have been a customer for a few years now, and the staff is ALWAYS very professional, friendly, and fast! These guys are GREAT!
13Service was good, however, I would recommend the following improvements: use a protective cover on the fender and clean the items or areas that received the service.
I felt it necessary to express my complete satisfaction with the Services provided by American LubeFast, Located at 234 Fairview Rd., Ellenwood, GA. 30294 . With special attention to the helpful and courteous attitude, professionalism,and experience of Mr.Charles Nelson (Manager) and the Crew . The level of attention and detail" and professionalism, with ethical suggestions has always allowed me to leave fully knowing that all has been done to provide top maintenance services, as-well-as safety comfort in my travels until the next visit. There has never been a need in the years that I have been serviced by this location to venture anywhere else, knowing I am receiving the best car services possible. I personally recommend the services of American LubeFast to anyone that is looking for quality work at a fair cost.
I've been getting my oil changed here for years, and now my brakes. These guys are always awesome! They just checked my brakes and didn't automatically tell me I needed new ones. They told me the truth, cleaned them up, and told me when I might expect to need new ones.Great service! I'm sure I'll be coming back for years to come!
Excellent service from your whole crew !!
I have been getting quality customer service from American Lube Fast for awhile. I am very pleased with the service provided by Delano McGraw at the Ellenwood, Georgia center. The staff were courteous, professional and provided quality work. I have referred others and they say the service is the same.
I just wanted to take a moment to thank Dave and his crew at the Lube Fast location on Taylor Road in Montgomery, AL. They really went out of their way to provide this 1st time customer with prompt, friendly, and precise service. Dave has earned a customer for life! Thank you!
This was my first time experience with American Fast Lube. The staff there provided me with the best customer service I have ever experienced at an Auto Shop. I came in on Thursday for an oil change, as the guys greeted me they quickly gave me a break down of what they have to offer on oil changes. The manager explained in detail each service, he was very honest and made sure I understood the different oil change service they offered. Once the guys started to work on my truck, they explained to me what was needed and was not needed at the moment but possibly in the future. The guys were very honest and were not just trying to up sale products. Jiffy Lube is where I went prior to this visit with American Fast Lube. The guys with American Fast Lube notice my oil filter cap was on too tight and the guys were having a hard time removing the cap. The guys advised me the cap was put on way to tight. If tried to remove the cap, it will become stripped and I will need another. The guys did not want to do a half job, since the oil filter is part of the service, the guys wanted to make sure I was well taken care of. So the guys went out there way to find another cap so the previous can be removed and the oil filter can be replaced. After the guys called several different places, none had the cap I need in stock or the place was closed. The guys did not stop trying until I got what was needed. Finally a place had what I needed, but it was about 40-45mins away. So I wouldn't be waiting at the shop the guys offered to drop me at home, while the guys go pick up the cap. After the cap was picked up, the service was able to be completed. It was a late night for the guys because of the changes to get what was needed to finish the job. Needless to say is these guys have the best customer service ever, the guys are determined to make sure their customers are well taken care of. I appreciate all of them for their time and effort, the guys do excellent work!!!! Thank you so much to you all!!!!